JOB TITLE:  Delivery & Installation Manager

DEPARTMENT:  Delivery

SUPERVISOR:  President

GENERAL JOB DESCRIPTION:

This person must have excellent communication skills with a positive attitude and the ability to manage everyday situations, have the ability to problem-solve through innovation, a desire to be the best in the industry.  This person must have extensive computer skills including word and excel. This person will manage all delivery-related activities.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Responsible for the overall management of the company’s delivery staff representing the East & West teams
  • Including: Hiring, training, and quarterly employee reviews
  • Weekly meetings and training sessions
  • Immediate corrective action and documentation
• Coordinating, communicating, and tracking the delivery crews throughout the day (air traffic control)
• Budgeting hours for each delivery team maintaining a minimum schedule of 40 hours and at least 10 deliveries per team per week
• Track each delivery via spreadsheet, with daily follow up
• Managing the delivery schedule and reporting additional delivery opportunities to the sales team daily
• Communicate and coordinate with the customer pre-delivery
  •  Electrical
  • Site Prep
  • Location and Access
  • Etc…
• Consistently provide excellent customer service
• Manage and coordinate with delivery subcontractors as necessary
• Monitoring and notification to facilities manager any and all regular maintenance necessary for company equipment. Including: trailers, vehicles, and tools
• Responsible for acquisition of new Google, Yelp, and Facebook Reviews that paint the company in a positive light.
• Innovation – Implementation of process improvements to increase safety, efficiency, and accuracy.
• Think outside of the box to trouble-shoot challenges & unexpected situations with team leads
• Required to use Evosus software. This position requirement is for a minimum of 40 in-office hours per week, including training & ride alongs with the delivery teams, assisting with the delivery process, and occasional travel to the Bismarck to train & work with the western team.
• All other duties as assigned and needed. This job description is subject to change as needed.

SECONDARY DUTIES AND RESPONSIBILITIES:

• Work closely with the Service Manager to coordinate necessary delivery related repairs
• Collaborate with Warehouse Manager as needed
• Showroom movement: direct/schedule inventory moving in/out of showrooms
• Coordinating home show/event set up, and tear down
• Other duties and responsibilities as assigned

REQUIRED QUALIFICATIONS: 

• Above average computer skills, including competency with Outlook and other Microsoft Office Products
• One year of field experience in Delivery and/or Service (preferred)
• MUST have a clean driving record & MUST BE INSURABLE
• Be physically fit and able to lift heavy objects on a regular basis
• Demonstrate initiative & accept responsibility
• Organized, smart, high-energy, assertive, & polite
• Strong oral & written communication skills
• Know how to use and take care of basic power & hand tools, repair & replace equipment components, etc.
• Demonstrate a high regard for working in a safe, efficient manner
• Be mechanically competent & have a basic understanding of electricity/electronics

GENERAL HOURS:  Monday – Friday 8 AM- 5 PM (hours will vary slightly) and weekends when necessary

DRESS:  HotSpring Spas & Pool Tables 2 attire

SALARY:   DOE

LAST UPDATE:  December 23, 2021